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Privacy Policy

Kiara Ocean Place (referred to as “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website (https://kiaraoceanplace.com) or otherwise provide data to us.

1. Who We Are

2. What Data We Collect

We may collect the following types of personal information when you interact with our website, fill out a form, request a brochure, book a stay, or contact us:

  • Full name
  • Email address
  • Phone number
  • Any additional information you voluntarily provide (e.g. message or booking details)
  • Usage data generated automatically: such as IP address, browsing data, cookies or other tracking technologies

3. Why We Collect Your Data (Purposes)

We collect and process your personal data for the following purposes:

  • To respond to your inquiries and communicate with you (e.g. booking requests, brochure requests, customer support)
  • To provide the services or information you request (e.g. booking, apartment availability, offers)
  • To send you updates, newsletters, or promotional materials — but only if you have given explicit consent
  • To improve our website, services, and your experience (e.g. analytics, website optimization)
  • To comply with legal or regulatory obligations

4. Legal Basis for Processing

When applicable (e.g. for users in regions with data protection laws), we process your personal data based on one or more of the following legal grounds:

  • Your explicit consent (when you submit a form or opt-in to newsletters)
  • Performance of a contract (e.g. booking agreement)
  • Compliance with legal obligations
  • Our legitimate interests — provided those interests do not override your privacy rights (e.g. website improvements, security)

5. Data Storage, Security & Retention

  • We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
  • We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
  • Once data is no longer needed, we will securely delete or anonymize it.

6. Data Sharing & Disclosure

  • We do not sell or rent your personal data to third parties.
  • We may share your data with trusted third-party service providers who perform services on our behalf (e.g. payment processing, email delivery, booking management), strictly under confidentiality agreements.
  • We may disclose your data if required by law, regulation, or legal process.

7. Cookies & Tracking Technologies

Our website may use cookies, web beacons, tracking pixels, or other similar technologies to collect usage data — for example to analyze trends, improve user experience, and manage our website.

By using our website, you consent to our use of cookies. You may disable or restrict cookies via your browser settings — though this may affect the website functionality or user experience.

8. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

  • The right to access your data — ask for a copy of what we hold about you
  • The right to correct or update inaccurate or incomplete data
  • The right to delete your data (the “right to be forgotten”)
  • The right to withdraw consent at any time (e.g. opt out of marketing emails)
  • The right to restrict or object to certain processing (e.g. marketing or analytics)
  • The right to data portability — receive your data in a structured, commonly used, machine-readable format

To exercise any of these rights or ask questions, please contact us at the email address above.

9. International Data Transfers

If we transfer your personal data to a country outside your own (for example, outside Indonesia), we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, please do not use or submit any information through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the date of the latest revision. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns or requests about this Privacy Policy or how we process your data, please contact:

Kiara Ocean Place
Jl. Subak Sari, Tibubeneng, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia
Email: info@kiaraoceanplace.com